Please contact us right away so we can make it right. Our email: service@sedetalife.com

You will receive detailed assembly instructions in the product packaging. Of course, SEDETA will also provide you with a detailed installation guidance video. You can contact us to obtain it.

When your order leaves our warehouse, we will send you an email to notify you and let you know your tracking number. You can log in to our website: https://www.sedetalife.com/pages/track-your-order
and enter your tracking number to view any updates on the status of your order.

If you wish to change your order, please contact us before your order is shipped. Hours: 8AM-4PM (PDT). Open: Monday to Friday. Email: service@sedetalife.com

You can contact us immediately. If the order has not yet been processed, we can accommodate the request and refund the full amount.

Please visit our website Track Your Order page and enter your Tracking number. You will be able to check the latest status of your order.
If you have waited longer than you should and you have not received a response from the courier, please contact us.

Currently, we accept all major credit cards including Visa, Mastercard, American Express, Discover, Diners. We also accept PayPal and Klarna.

Yes, we never store your card details according to our Privacy Policy.

Incorrect billing information may result in a declined payment. Please contact our Customer Service for further assistance.

You can only use one discount code per order. Discount codes cannot be stacked or combined.

During the checkout process, there is usually a section or a designated field where you can enter your discount code. Simply type in the code and click on the "Apply" or "Submit" button. The discount will then be applied to your order total.

1. Ensure that you have entered the code correctly.
2. Check if the code has expired. Some discount codes have an expiration date.
3. Review the terms and conditions of the discount code to see if there are any restrictions or exclusions that may apply to your order.
4. Contact customer service for further assistance if none of the above resolves the issue.

We currently only support shipping to the United States, we are working on developing it for the EU and other countries.

All orders in the United States support free shipping.

Fast Delivery In 3-7 Days. Of course, this also depends on circumstances like distance, local holidays, and any other external factors.

Please contact our Customer Service for after-sales service as soon as possible.

We do not charge additional fees and taxes. If you were required to pay extra, please contact our Customer Care Team for further assistance.

You can contact us at service@sedetalife.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You need to cover the return cost if there are no quality issues.

Please contact us with your order number, contact information, and images of the faulty product, and a member of our dedicated customer service team will advise on the best solution, including refund or replacement options.

Usually, the refund will be made to your payment after the warehouse confirms receiving the package. It will be visible in the account within 3-5 business days.

Any refund must go onto the original card that has been used to place the order so this would not be something which we are able to do. However, if the refund declines we would then contact you and ask for alternative card details to process the refund.